Reviews, Mentions, and Communication Quality Analytics
We turn feedback into analytics and actionable insights: tracking rating trends, themes and root causes of negative reviews, sentiment, SLA, and takeaways for product, service, marketing, and CX.
Who it is for
- CX and product teams
- Marketing and leadership
- Brands that need reputation reporting
Problems it solves
- No systematic feedback analytics in place
- Recurring issues never make it onto the task list
- Platform-level reports don't drive business decisions
Scope
What the work covers
Dashboards and regular reports
Topic and sentiment classification
Root cause analysis of negative feedback
SLA and quality metrics
Insights for product, service, and CX
How we work
How the process works
01
Data collection
We aggregate reviews, mentions, and inquiries into a single system.
02
Classification
We tag topics, sentiment, and priorities.
03
Analysis
We identify root causes of negative feedback and risk areas.
04
Reporting
We prepare dashboards and management-ready takeaways.
Channels and platforms
All brand channels and platforms
Analytics and reporting
- Rating trends
- Topics and sentiment
- SLA and quality
- At-risk regions and locations
- Business insights
What the client gets
- Regular reports and dashboards
- Insights for product and CX
- Recurring issues map
Related services
Review ManagementSystematic review management: monitoring, responses, classification, disputing inappropriate content, and reporting.Reputation ManagementEnd-to-end management of how your brand appears in the digital environment: reviews, social media, maps and location services, app stores, and search results.App Store / Google PlayReviews and ratings in app stores: responses, classification, release bug tracking, and insights delivery to the product team.
FAQ
FAQ
Rating and sentiment trends, topics and root causes of negative feedback, response speed and quality, SLA, complex cases, at-risk regions, and management takeaways.
Ready to put your brand reputation in order?
We will show how your reputation system works today and propose a plan.