Review Management in App Store, Google Play, and RuStore
We manage app user reviews and turn them into actionable insights for the product team: responding to reviews, classifying requests, tracking recurring release bugs, and connecting app reputation with the product and CX.
Who it is for
- Product companies and services with mobile applications
- Teams that care about app store ratings and reviews
- Product and CX teams that need insights from reviews
Problems it solves
- App store reviews go unanswered
- Recurring release bugs never reach the product team
- App rating drops with no analysis of why
Scope
What the work covers
Responding to app store reviews
Classification of requests and release bugs
User scenario analytics
Coordination with product and CX
Reporting on ratings and topics
How we work
How the process works
01
App Store Audit
We assess ratings, reviews, and topics across your apps.
02
Processing
We respond to and classify incoming requests.
03
Product Insights
We log release bugs and pass them to the team.
04
Reporting
We track rating trends and topic breakdown.
Channels and platforms
App StoreGoogle PlayRuStoreHuawei AppGallery
Analytics and reporting
- Rating Trends
- Request Topics
- Release Bugs
- User Scenarios
What the client gets
- Managed app reputation
- Insights for product and CX
- App store reporting
Related services
Review ManagementSystematic review management: monitoring, responses, classification, disputing inappropriate content, and reporting.Analytics & ReportsRating trends, negative review themes, sentiment, SLA, and actionable insights for product, service, and CX.Reputation ManagementEnd-to-end management of how your brand appears in the digital environment: reviews, social media, maps and location services, app stores, and search results.
FAQ
FAQ
We classify requests, identify recurring release bugs and user scenarios, and pass them on to the product team.
Ready to put your brand reputation in order?
We will show how your reputation system works today and propose a plan.