ORM Agency: Online Reputation Management
ORM is brand reputation management across all digital touchpoints. We monitor review sites, forums, aggregators, and third-party platforms — catching negative signals where they become reputation risks.
Who it is for
- Brands with mentions spread across multiple third-party platforms
- Companies that need to manage negative content outside their own channels
- PR and marketing teams that need a complete picture of brand mentions
Problems it solves
- Negative content appears on platforms outside the brand's control
- No centralized monitoring of brand mentions
- It's unclear which platforms actually influence customer decisions
What the work covers
How the process works
Mention Map
We map platforms and mentions, then assess their influence and risks.
Strategy
We set priorities and define response scenarios for each platform.
Operations
We monitor, respond, develop assets, and escalate risks.
Reporting
We track and report on mention volume and sentiment trends.
Channels and platforms
Analytics and reporting
- Mention trends
- Sentiment
- High-risk platforms
- Negative themes
What the client gets
- Complete mention map
- Managed activity across third-party platforms
- Regular reporting
Related services
Related materials
ORM and SERM: What's the Difference
ORM covers all mentions and platforms; SERM focuses on search results. We break down the difference with examples and explain why staying out of gray-hat territory matters.
What is Online Brand Reputation Management
Reputation management is not just responding to reviews — it's an operating system: processes, team, protocols, SLA, analytics, and crisis response. Here's what it's made of.
FAQ
ORM covers all mentions and platforms. SERM focuses specifically on what users see about a brand in search results.
We reduce reputation risks and address inappropriate content within each platform's guidelines. 'Removing all negative content' is a gray area — one we don't operate in.
Ready to put your brand reputation in order?
We will show how your reputation system works today and propose a plan.