Shuttle Media — a team that makes brand reputation manageable every day
We step in where reviews, comments, and ratings shape trust. We build structured feedback management systems, maintain communication standards, and help brands grow through reputation.
«The team works 24/7 and handles a massive volume of requests. I'm confident that the brand's reputation is under control in every city.»
Игорь Лебедев, Вкусно — и точка
«We see real results: less negative feedback, higher ratings, and additional insights. The reports help us make product decisions.»
Мария Соколова, Avito
«Shuttle Media is more than a vendor. They function as an external command center that understands our business, responds quickly, and brings solutions to the table — not just closed tickets.»
Алексей Данилов, Ростелеком
8+ years
in brand reputation management
120+
specialists on the team
24/7
operational support
100+
major brands trust us
1M+
interactions handled monthly
Building reputation that drives business results
Our mission is to turn scattered feedback into a managed process that helps brands build trust, improve service, and increase customer loyalty. We don't just respond to reviews. We see the full picture and make it actionable for the business.
1 goal
Customer trust
1 result
Brand growth and development
We own every touchpoint between a brand and its audience
- No interaction goes unaddressed
- Every response meets the brand's standards
- Risks are identified early, before they become crises
- Analytics delivers real insights for business growth
Behind every brand's reputation stands a team of professionals
Moderators, analysts, editors, QA specialists, project managers, and reputation experts.
Дмитрий
CEO, Founder
8+ years in reputation management.
Анастасия
COO
Expert in operational processes and team management.
Алексей
Head of ORM
Expert in external platforms and risk management.
Мария
Head of Moderation
Quality control and communication standards.
Илья
Analyst
Data, reporting, and business insights.
Екатерина
Project Manager
Client management and delivery.
Our Principles
Accountability
We take ownership of outcomes — in every interaction.
Speed
We respond fast and respect the value of time.
Quality
Responses are accurate, helpful, and true to the brand's voice.
Transparency
Honest reporting, real numbers, and clear conclusions.
Partnership
We are the client's team. We work toward a shared result.
Growth
We constantly learn, test, and adopt best practices.
The technology that keeps us ahead
Proprietary tools
Data collection and processing.
AI and machine learning
For analytics and risk detection.
Integrations
With all major platforms.
Data security
Information protection.
Process automation
For speed and quality.
Let's make your brand's reputation a competitive advantage
We'll discuss your goals, touchpoints, and propose a solution that delivers real results.