AutomotiveAutomotivePublic case
Hyundai
Reputation management across 150+ cities: centralized support for a dealer network.
150+
cities under management
единый
standard for dealers
Challenge
A dealer network with inconsistent reputation across regions and no unified standard.
The situation before we started
- Inconsistent dealer reputation
- No unified standard
- Unmanaged local negative feedback
Goal
Centralize reputation management across the dealer network.
Channels
Maps and location servicesSocial mediaReview platforms
Solution
What we did
Implemented a unified standard and Tone of Voice for dealers
Launched centralized monitoring and reporting
Set up a process for handling local negative feedback
Tools
Unified standardRegional reports
Result
What changed for the client
Dealer network reputation became manageable across 150+ cities.
Related services
Maps & Location ServicesReputation management on maps and location services: reviews, ratings, branch listings, and photos on Yandex Maps, 2GIS, and Google Maps.Reputation ManagementEnd-to-end management of how your brand appears in the digital environment: reviews, social media, maps and location services, app stores, and search results.Moderator TrainingTraining for moderators, SMM teams, and customer service: methodology, hands-on practice, case reviews, and certification.
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